New Account Number Now Live!

On February 20, 2024 we launched our new customer billing system designed to deliver an improved customer experience. To find your new account number, use our new online look-up tool.

Account Look Up Tool

New Account Number. New Look!

Your account number has changed and, if you currently set up your ComEd bill to be paid directly through a bank or other financial institution's bill pay service, you will need to update your account number on or after February 20, 2024 to ensure your payments are applied to your account. Use our new look-up tool to help you find your new account number or watch this video.

Your bill will also have a new look, the colors and logo have been revised to align with recent brand updates.

Business customer bills have been redesigned to now look more like a residential customer’s energy bill. This change will make it easier to read and understand your business’s supply, delivery and taxes & fees charges. Learn more about how to read your bill and these bill changes by watching the video.

Where can I find my new account number?

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ComEd Bill

In the upper right corner of your ComEd bill

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My Account

Online at ComEd.com/MyAccount in the upper left corner of My Dashboard

smartphone with ComEd app running

Mobile App

In the ComEd mobile app at the top left of your home screen

hands typing on a laptop computer with a search bar illustration superimposed on top

Look-Up Tool

Use the new online tool to help you look up your new account number.

Billing & Payments

Bank or Other Financial Institution

If you set up your ComEd bill to be paid directly through your bank or other financial institution's bill pay service, you’ll need to update your account number as soon as possible to help ensure your payments are applied to your account.

Automatic Payment

If you’re enrolled in ComEd Automatic Payment (AutoPay) through ComEd.com, no action is necessary! Your account number will be updated automatically. Your monthly payments will continue to be withdrawn from your checking or savings account and applied to your new account number. You don’t need to do anything!

Budget Billing

If you’re enrolled in Budget Billing, in addition to receiving a new account number in February 2024, we will review your monthly billing amount every three months vs. every six months. If your average bill amount over the last 12 months changes by more than 20% compared to your prior budget bill amount, your budget bill amount will be adjusted accordingly, to keep your payment in line with your actual usage.

View a Sample Bill

Residential customers: your bills have a new look, view a Sample Residential Bill for more information.

Business customers: your bills are redesigned and now look more like a residential customer’s energy bill. This change will make it easier to read and understand your supply, delivery and taxes & fees charges. View a Sample Business Bill for more information or watch this video.

Communications

Frequently Asked Questions

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